Terms & Conditions

SITE HELP & CONDITIONS OF PURCHASE

We want you to know that we value your custom and shall do everything we can to provide you with the highest level of customer service while we protect your privacy and provide you with a truly secure site.

Please review our Vassilisa E-Boutique information and policies below.

Order Completion via Credit Card

Payment can be made securely online by all major cards Visa, Master Card, American Express, Diners or Maestro cards.

Product Availability

All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.

Pricing Policy

All prices shown within our E-Boutique are in UK Pounds Sterling.

Countries We Ship to

We ship to all destinations, where major shipping companies deliver. If you unsure about your location please have a look on www.dhl.com. Please note that the customer will be responsible for any import duty or taxes in the country of destination.

Product Representation

We have made every effort to display the products featured on the Vassilisa website as accurately as possible, but we cannot be responsible for the colour accuracy of the monitor.

We endeavour to present the most recent, accurate, and reliable information on our website at all times. However, there may be occasions when certain of our featured items are selected in limited quantities and these items may not always be available. Once an item is sold out we may not be able to replenish the stock. Should you have any questions concerning the availability of a particular item on our site, please email us on shop@vassilisa.com

Purchasing

An acknowledgement of your order will be sent by e-mail. We also aim to dispatch all orders within three working days subject to credit clearance, address verification and availability of items. Please note that you must supply us with a valid email address in your order to receive your electronic order confirmation.

Online Security

All the cards payments on the site are processed by PayPal authorized system.

Contact Us

All e-mail messages are treated as priority shop@vassilisa.com. You are also welcome to contact us by telephone on 44 (0)2081440808.

Privacy Policy

We follow strict guidelines under the Data Protection Act (1998).
When ordering goods you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of our products and otherwise for the normal use and improvement of our Site.We do no store our customers financial (cards) information.

Comments and Suggestions

We welcome any comments and suggestions about our products and services. Please email us contact@vassilisa.com as we can monitor and improve our services and content on our website.
 

TERMS AND CONDITIONS OF PURCHASE

By accessing this website you agree to these terms and conditions.

Acceptance of your Order

The display of any item on our website is not an offer to sell and Vassilisa shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.
If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.

Delivery

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. UK and overseas orders are shipped by DHL. If you wish to track your parcel, please email us and we will either track your shipment for you or email you a tracking number which can be used on the DHL website www.dhl.com.
Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

Shipping Rates

We are currently offering our clients shipping included in the price of the item.
Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

Returns/Exchange policy

Unsuitable items may be refunded if notify us within 48 hours of receiving an item by contacting us shop@vassilisa.com. Please include your original receipt in the returned parcel. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached (if applicable). We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
Please note that you are liable for return shipping costs. If you desire Vassilisa can exchange an item for the same or similar item in a different size or colour, subject to availability. If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.
It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Bespoke Goods

Bespoke goods are any goods specifically personalized and/or tailored to your specifications. Orders for bespoke goods cannot be cancelled or changed [once work has started on them].
Bespoke goods, which are delivered as described and are in good condition may not be refunded. We reserve the right to charge for re-posting of bespoke goods returned in error.
We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammar errors; poor image quality derived from low resolution images, order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting.
Faulty goods will be rectified free of charge.

Payment

Payment can be made securely online by Visa, Master Card, American Express, Diners or Maestro cards. You may also place your order on the phone. The credit/debit card that is being used must be yours. All credit/debit cardholders may be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

The Website

Given the unpredictability of technology and the online environment, Vassilisa make no promise that our website will be uninterrupted or entirely error free, we are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
The content of our website is presented, "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site or to update product information at any time if we consider it necessary.

Liability and Indemnity

Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.

Jurisdiction

This website is controlled and operated by Vassilisa Ltd in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.

Copyright Statement

This website is owned and operated by Vassilisa Ltd. London, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Vassilisa and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website or belonging intellectual property is strictly prohibited without the prior written permission of Vassilisa Ltd.

General

We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.